In today’s digital world, physical mailing addresses like PO Boxes still play a crucial role, especially in the UK banking sector.
One such address that often appears on official documents is PO Box 200, Delf House, Skelmersdale. It’s not just a random mail location; this address is used by The Co-operative Bank for its customer services.
Similarly, another address, PO Box 12912, Loanhead EH20 0AE, is commonly seen on outgoing communications.
Understanding these addresses can help you verify authenticity, avoid scams, and stay informed when managing personal or business finances.
This blog explores who uses these PO Boxes, what they represent, and why they matter to you.
What Is PO Box 12912 Loanhead EH20 0AE?

PO Box 12912, located in Loanhead, EH20 0AE, is commonly used as a return address for financial and business correspondence.
Loanhead is home to a major Royal Mail sorting and distribution centre, making it a strategic location for processing large volumes of mail efficiently.
This PO Box serves as a secure and centralised mailing point for handling sensitive documents, including financial statements, application forms, and customer communications.
Businesses and institutions use such addresses to streamline mail management, ensuring documents are directed to the appropriate departments without delay.
By using PO Box facilities like this, companies can maintain a secure environment for mail handling, reducing the risk of misdelivery while improving processing efficiency.
This system is particularly beneficial for handling high-priority or confidential correspondence with speed and accuracy.
Which Company Uses PO Box 200 Delf House Skelmersdale?
PO Box 200, Delf House, Southway, Skelmersdale, WN8 6GH, is officially registered to The Co-operative Bank.
This address serves as the primary mailing location for their customer service department, as confirmed by their official website and banking documents.
The Co-operative Bank utilizes this PO Box for handling customer communications, processing banking forms, and managing various service requests.
It is a designated address for submitting business charge card applications, overdraft requests, and other financial documentation.
This PO Box is referenced in several official bank documents, reinforcing its legitimacy.
If you receive mail from this address or are required to send documents there, you can be assured that it is a verified and authorized communication point for The Co-operative Bank.
Why Might You Receive Mail from PO Box 200 Delf House Skelmersdale?

Receiving mail from PO Box 200 might surprise you, especially if you weren’t expecting it. This address is used by The Co-operative Bank, so if you’re a customer or have submitted any recent forms, it’s likely a legitimate communication.
Key Reasons to Receive Mail
- Response to a business account or personal account inquiry: If you’ve reached out with questions, the bank may send a formal reply.
- Confirmation of overdraft requests: You might receive approval details or additional information regarding your overdraft request.
- Business charge card application status updates: Notifications about the progress of your application may be sent from this address.
- Statements or service updates from the customer service department: Routine account updates, changes in terms, or important notices may be delivered.
Official Documents Confirming PO Box 200 Usage
- Overdraft forms: Used for submitting and processing overdraft applications.
- Credit and debit card correspondence: Includes card activation notices, replacement cards, or security updates.
- Feedback acknowledgements: Confirmation that the bank has received and is reviewing customer feedback or complaints.
In most cases, such mail will contain your customer number, partial account details, or a reference to recent interactions, further verifying its authenticity.
Can You Trust Mail Sent to PO Box 200 Delf House Skelmersdale?
Yes, mail sent to PO Box 200, Delf House, Southway, Skelmersdale, WN8 6GH can be trusted.
It is the official mailing address of The Co-operative Bank’s customer service department, as stated clearly on their official Contact Us page.
This PO Box is used for customer queries, form submissions, and receiving important documents related to your account.
The bank’s internal teams handle all correspondence sent to this address, which means the documents are processed securely and confidentially.
Its repeated presence in official PDFs, such as business charge card applications and overdraft forms, adds to its legitimacy.
However, due to increasing scam tactics, it’s always advisable to:
- Check the authenticity of logos and letterhead
- Look for clear references to your account or past activity
- Avoid taking action from vague or suspicious instructions
If anything seems off, use verified contact details from the bank’s website to cross-check the mail’s validity.
What’s the Role of Loanhead Mail Processing Centre in UK Financial Communications?

The Loanhead mail processing centre plays a crucial role in handling financial documents, especially for institutions like The Co-operative Bank.
Located in EH20 0AE, PO Box 12912 is not a customer-facing office but a Royal Mail-operated facility designed to manage large volumes of outgoing and incoming banking documents.
This setup ensures secure and efficient processing of critical financial communications.
Key Functions of the Loanhead Facility
- Sorting and dispatching letters from banks: Ensures timely distribution of financial documents, including account statements and application approvals.
- Redirecting sensitive documents to internal bank departments: Transfers important paperwork securely to the appropriate departments for processing.
- Operating in a high-security environment to prevent data leaks: Implements strict security measures to safeguard customer information and maintain confidentiality.
Why Banks Use This Processing Centre?
- Faster delivery turnaround times: Speeds up the processing of financial correspondence to improve customer service.
- Reducing strain on in-house operations: Helps banks focus on core activities while managing bulk mailing efficiently.
- Ensuring standardisation in document handling: Maintains consistency in processing financial paperwork to minimise errors and delays.
This centralised model minimises the risk of lost or delayed documents, ensuring that critical banking communications such as loan forms and application approvals reach customers promptly and securely across the UK.
Are There Any Common Scams Linked to PO Box Numbers in the UK?
While PO Box 200 in Skelmersdale and PO Box 12912 in Loanhead are legitimate addresses tied to The Co-operative Bank and Royal Mail facilities, scammers have been known to exploit the credibility of PO Box addresses.
They often use similar formatting to deceive recipients into believing the letter is from a trusted institution.
Some common warning signs of PO Box scams include requests for urgent payments or banking login details, as well as letters with poor grammar, misspelled words, or an unusual tone. Scammers may also attempt to redirect you to suspicious websites or provide unverified contact numbers.
It’s crucial to stay alert and verify all received communication. If a letter lacks specific references to your account or has no clear explanation, be cautious.
Always compare any PO Box address with those listed on the official Co-operative Bank website. If in doubt, call their verified customer service number before taking any action.
How Can You Contact PO Box 200 Delf House Skelmersdale?

If you need to reach The Co-operative Bank, you can contact their customer service team through various channels.
Their official mailing address is PO Box 200, Delf House, Southway, Skelmersdale, WN8 6GH. This address is primarily used for customer correspondence, including banking requests and feedback.
What Are the Ways to Get in Touch?
- Phone Support: Call 0345 721 2212 during business hours for assistance with your account or general inquiries.
- Email: Send complaints or feedback to complaints@co-operativebank.co.uk for a prompt response.
- Online Banking: Use the secure messaging service within your account for safe and direct communication.
- Website: Visit the Co-operative Bank’s official contact page for additional support options.
While the PO Box is a secure mailing address, it is not a physical branch. If sending important documents, consider using tracked or signed post for added security.
Conclusion
PO Boxes like PO Box 200 Delf House Skelmersdale and PO Box 12912 Loanhead EH20 0AE are vital parts of secure communication for UK financial institutions.
The Co-operative Bank, in particular, relies on these addresses for managing customer documents, applications, and service updates efficiently and securely.
While scammers may attempt to imitate such PO Boxes, verifying addresses through official bank sources can protect you from fraud.
If you receive communication from these PO Boxes, rest assured it likely comes from a trusted source. Still, vigilance is essential. When in doubt, always cross-check with the bank’s contact channels.
FAQs About PO Box 200 Delf House Skelmersdale
What is the difference between a PO Box and a physical mailing address in the UK?
A PO Box is a secure, numbered box at a postal facility used for mail delivery without disclosing the physical address, commonly used by businesses and financial institutions for privacy and security.
Does the Co-operative Bank have multiple PO Box addresses?
Yes, the Co-operative Bank uses various PO Box addresses for different departments, including PO Box 200 Delf House in Skelmersdale for business and financial correspondence.
Can I visit PO Box 200 or PO Box 12912 in person?
No, PO Boxes are not physical offices open to the public. They’re hosted at secure Royal Mail facilities and only accessible by the PO Box holder.
How can I ensure a PO Box address is not part of a scam?
Always cross-reference the PO Box with official company websites or trusted documents like application forms or bank-issued PDFs, such as those found on the Co-operative Bank’s site.
Is Skelmersdale a major UK mail distribution centre?
Yes, Skelmersdale is known for its large mail processing hub, which handles high volumes of secure mail for banks and businesses, including the Co-operative Bank.
Why do banks like the Co-operative Bank prefer PO Boxes for customer communication?
Banks use PO Boxes to streamline and secure mail handling, especially for sensitive or regulated communications like loan forms, charge card applications, and account documents.
Can I use a PO Box as my business mailing address in the UK?
Yes, many UK businesses use PO Boxes for professionalism and mail security, but it’s important to also have a registered physical address for legal and compliance purposes.



