Looking to find out how much is left on your Next gift card or eVoucher? Whether you’re shopping online or visiting a store, knowing your card balance ensures a smooth purchase experience.
In the UK, Next offers multiple ways to check your gift card balance easily. From customer support phone lines to store staff assistance and online checkout tools, the process is quick and straightforward.
This guide will walk you through every available method and offer practical tips for managing and redeeming your balance efficiently.
What is Next Gift Card?
A Next gift card is a prepaid card that allows you to shop across Next’s wide range of clothing, homeware, and accessories.
It comes in both physical and digital formats and can be purchased from any Next store, major supermarkets like Tesco and Sainsbury’s, or directly online. These cards are not only a convenient gifting option but also a flexible tool for personal spending.
You can use a Next gift card in over 500 UK stores, on the official website, and even apply it to your Next Directory account. E-gift cards are delivered by email and can be printed or used directly online.
They are redeemable for most purchases, excluding select delivery charges or certain promotional exclusions. Next gift cards are valid for 24 months from the last use or top-up date, offering customers long-term flexibility.
With their wide usability and accessibility, these cards have become one of the most popular gift choices in the UK.
What Information Do You Need to Check Your Next Gift Card Balance?
Before checking your Next gift card or eVoucher balance, you’ll need some essential details. This ensures a smooth verification process whether online, by phone, or in-store.
Here’s what you’ll need:
- Gift Card Number: Usually found on the back of the physical card or within the email for eVouchers.
- PIN Code: A unique 4-digit code, sometimes hidden under a scratch panel or included in your email.
- Access to the Next checkout page: Required for online balance checks.
- Optional Nextpay/Pay in 3 account: Speeds up the online checking process if you’re a registered customer.
Having these details ready reduces delays and makes checking quicker and easier. Some older cards may not display the PIN, in which case a visit to a store or a phone call might be necessary.
Remember to keep your gift card secure and don’t share your PIN unless you are completing a valid transaction.
Are There Different Requirements for eGift Cards and Physical Cards?
Yes, while both types require a gift card number and a PIN to check the balance, eGift cards are typically delivered via email and may include clickable links for easier access.
Physical cards need manual entry of details on the Next website or at a store till. Additionally, eGift cards are more convenient for online purchases, whereas physical cards can be used immediately in-store.
Both types offer similar functionality, but the method of use and delivery varies slightly.
How Can You Check Your Next Gift Card Balance Online?
Checking your Next gift card balance online is simple but can only be done as part of the purchase journey. There’s no separate balance checker page on the Next website.
Instead, the balance displays when you apply the gift card during checkout. Here are the ways to check your Next gift card balance:
1. Check Your Balance Online (During Checkout)
Next doesn’t offer a dedicated gift card balance checker page, but you can still view your balance online during the checkout process.
Here’s how to do it:
- Visit next.co.uk and add any item(s) to your shopping bag.
- Proceed to checkout as if you’re going to make a purchase.
- Select “Gift Card / eVoucher” as your payment method.
- Enter your Gift Card Number and PIN.
- The system will display your available balance before confirming payment.
This is the most accurate and secure way to check your balance if you’re already planning to shop.
2. Nextpay & Pay in 3 Customers: Check via Account Dashboard
If you’re a Nextpay or Pay in 3 user, there’s another quick method available within your account dashboard.
Steps:
- Log into your account on the Next website.
- Go to the ‘Make a Payment’ section.
- Select Gift Card / eVoucher and click ‘Check Balance’.
- Enter your gift card details to view the current balance instantly.
3. Check in Store
Prefer speaking to someone in person? Just walk into any Next store across the UK.
- Hand your gift card or printed eVoucher to a staff member.
- They’ll be able to check and confirm your balance at the till.
4. Check by Phone
You can also check your balance over the phone, which is useful if you’re not near a store or computer.
- Call Next Customer Services at 0333 777 8800.
- Follow the automated instructions or speak to a representative.
- Keep your Gift Card Number and PIN ready for faster service.
Always store your gift card number and PIN securely. Whether you check your balance online, in-store, or by phone, these details are essential for accessing your current credit.
Is There a Mobile App to Track Your Next Gift Card Usage?
Currently, Next does not offer a standalone mobile app specifically for managing gift cards. However, their main shopping app supports gift card usage during checkout.
You can add the card when paying, and the balance will show up if the card is valid. Although it doesn’t provide dedicated tracking or balance alerts, the checkout process within the app mirrors the website.
For now, the most reliable method to track usage and balance remains through the online checkout or by calling customer service. For frequent shoppers, storing the card details in a secure place helps streamline repeated use.
Why Might Your Next Gift Card Balance Be Unavailable or Incorrect?
There are several reasons why your Next gift card balance might not appear correctly or at all. Some are technical, while others relate to the card’s condition or expiry.
Possible causes include:
- Technical issues on the website
- Attempting to check via unsupported pages
- Expired gift card or eVoucher
- Incorrect entry of card number or PIN
- Gift card already redeemed or used
If none of these apply, calling customer support at 0333 777 8800 is recommended. They can provide assistance and verify the card status manually.
Are Technical Glitches or Expired Cards the Reason?
Yes, both can cause balance issues. If the Next website is undergoing maintenance or you’re not on the checkout page, the balance might not appear.
Additionally, if your card hasn’t been used in 24 months, it may have expired, making it unusable until topped up again in-store.
What If You’ve Lost the Card or PIN?
If you’ve lost your gift card or cannot find the PIN, you may not be able to check or use it online. Visit a Next store or call their helpline with proof of purchase if available.
They may help retrieve or replace the information, though replacements are not guaranteed without a receipt.
How Can You Redeem and Use a Next Gift Card or e-Voucher?
Next gift cards and eVouchers offer flexible shopping options across multiple platforms. Whether you’re shopping in-store, online, or through a Next Directory account, using your gift card is quick and easy.
Where You Can Use Your Gift Card?
- In-store at any UK Next branch: Simply present your physical gift card or a printed eGift card at the till when making a purchase. The cashier will scan it and apply the balance instantly.
- Online at next.co.uk: Enter your gift card number and PIN during the checkout process to apply the available balance to your order.
- Via your Next Directory account: Log in to your account, navigate to the payments section, and add your gift card as a payment method to use it toward future purchases.
- With partner brands like Reiss: Use your Next gift card to shop on select partner sites, such as Reiss, provided the order is fulfilled and shipped by Next.
Just remember, online redemptions are only valid if the delivery address matches the cardholder’s registered address. To avoid issues, make sure your Next account details are current. Cards can be reloaded in-store, which also resets the 24-month validity.
Can You Check the Balance of Expired or Used Next Gift Cards?
If your Next gift card has been inactive for 24 months, it may have expired, and the balance might no longer be visible online or in-store.
However, if the expiry is recent, you can visit a Next store to top up the card, which will reactivate it and extend its validity for another 24 months, potentially preserving your remaining balance.
For used gift cards with a zero balance, online systems won’t display any information. In such cases, only Next customer support can confirm if recent transactions occurred or if any funds remain.
To avoid losing funds, it’s best to regularly track usage and reload dates, especially if you don’t plan to use the card immediately. Keeping the card active with small top-ups ensures it stays valid and usable.
Is There Any Support If You Face Issues with a Next Gift Card?
Yes, Next offers multiple support options if you run into any issues with your gift card. Whether the card isn’t recognised, you’ve lost the PIN, or you’re unsure of a transaction, help is available.
Ways to Get Support
- Call 0333 777 8800: Speak to customer service directly.
- Visit any Next store: Staff can assist at the till.
- Check the Help Centre on next.co.uk: Browse FAQ articles or send a support query.
- Check during checkout: Sometimes issues are flagged when you try to apply the card online.
Support agents can help verify the card status, suggest next steps, or provide troubleshooting for online errors.
Conclusion
Understanding how to manage your Next gift card or eVoucher can save time and prevent unwanted surprises at checkout.
With multiple options to check your balance, online, by phone, or in-store, it’s easy to stay on top of your card usage. Keeping your card details secure and knowing the 24-month validity rule ensures you get the most out of your gift card.
From purchasing clothing and homeware to redeeming with partners like Reiss, a Next gift card remains a versatile and valuable spending tool in the UK.
FAQs About Next Gift Card Balance Check UK
How Long Is a Next Gift Card Valid For in the UK?
Next gift cards are valid for 24 months from the last transaction or top-up date. Reloading the card in-store resets this period.
Can You Use Multiple Next Gift Cards on a Single Purchase?
Yes, Next allows you to use more than one gift card for a single transaction both online and in-store.
What Happens If a Next eGift Card Email Is Lost?
If you’ve lost your eGift card email, you should contact customer support with proof of purchase to request reissue.
Is There a Way to Combine Gift Card and Credit/Debit Payments?
Yes, if your gift card balance is insufficient, you can pay the remaining amount with a debit or credit card.
Can You Transfer the Balance of One Next Card to Another?
No, balances cannot be transferred between cards, but you can use multiple cards during one purchase.
What Should You Do If Your Gift Card Balance Is Incorrect?
If the displayed balance seems wrong, contact Next customer service or check in-store to verify your balance.
Are Next Gift Cards Refundable After Purchase?
Generally, Next gift cards are non-refundable once purchased unless required under consumer rights law.
