If you have received a letter displaying PO Box 700 Leeds LS99 2BD, you may be wondering which company sent it, why they are contacting you and whether the correspondence is genuine.
Our review of official financial services information confirms that PO Box 700, Leeds, LS99 2BD is a postal correspondence address used by NewDay Ltd, a UK consumer credit provider associated with credit cards and retail finance products.
The address is officially listed for customer enquiries, complaints and requests for personal information. However, receiving a letter containing a legitimate company address does not automatically mean the correspondence itself is genuine.
Understanding NewDay’s role, the types of accounts it manages and the correct verification process can help you decide whether to respond, raise a complaint or investigate an unfamiliar financial account.
What Is PO Box 700 Leeds LS99 2BD?
PO Box 700 Leeds LS99 2BD is a business mailing address officially associated with NewDay Ltd.
The company uses it to receive correspondence from customers, including written complaints and certain data protection requests.
Unlike an ordinary commercial office or high-street banking branch, a PO Box is a dedicated postal address used to organise incoming mail.
Our findings confirm the following information:
| Information | Verified details |
| PO Box number | 700 |
| Postal town | Leeds |
| Postcode | LS99 2BD |
| Country | United Kingdom |
| Associated company | NewDay Ltd |
| Industry | Consumer credit and financial services |
| Main purpose | Customer correspondence and complaints |
| Customer service number | 0333 220 2532 |
| Public walk-in branch | Not identified at this address |
| Address verification | Published by NewDay Ltd |
The official address is:
NewDay Ltd
PO Box 700
Leeds
LS99 2BD
United Kingdom
NewDay publishes this information on its official contact page.
NewDay’s official contact page confirms PO Box 700 Leeds LS99 2BD as an address for customer enquiries and complaints.
A distinction worth understanding is that a postal address does not necessarily reveal where an organisation operates its customer support teams.
A financial business may have a registered office in one city, a customer contact centre elsewhere and a separate address for processing mail.
This is also important when investigating other Leeds correspondence addresses, such as PO Box 313 Leeds LS11 1HQ, where identifying the organisation behind the correspondence is more useful than relying solely on the postcode.
Who Uses PO Box 700 Leeds LS99 2BD?
The company officially associated with PO Box 700 Leeds is NewDay Ltd.
NewDay is a UK financial services business providing consumer credit products through its own brands and relationships with retailers.
Customers may recognise a credit card brand without immediately recognising NewDay as the organisation responsible for issuing or administering the credit agreement.
NewDay’s customer contact information includes the following brands and account services:
- Aqua
- marbles
- Fluid
- opus
- Pulse
- Argos
- AO
- John Lewis & Partners
- Debenhams
- TUI
- Burton Menswear
- Dorothy Perkins
These names appear within NewDay’s customer service information. The precise provider relationship and current status of any product depend on the specific agreement, including whether it is a current or legacy account.
Why Might NewDay Be Unfamiliar to a Cardholder?
A customer may originally have applied for a credit product through a retailer rather than directly through NewDay.
For example, someone might recognise the name of a shop or card provider but not the financial organisation managing the underlying credit account.
This can happen when:
- A retailer offers finance through another financial business.
- An existing credit portfolio changes administrators or ownership.
- An older store card remains recorded under a previous product name.
- A customer receives correspondence concerning a closed or historic account.
- The company contacts a customer under its legal business name rather than the name printed on the card.
An unfamiliar financial company name is therefore not automatically evidence of fraud.
However, a consumer should verify the exact credit agreement before accepting any claim about an account or outstanding balance.
Why Would You Receive a Letter From PO Box 700 Leeds?
There are several possible reasons why correspondence connected with NewDay might display this address.
The most appropriate response depends on what the letter says and whether you recognise the relevant account.
| Possible reason | What the letter may concern | Recommended action |
| Credit card account | Account details or servicing information | Check your existing account |
| Payment reminder | Outstanding or missed payment | Verify the balance |
| Account changes | Updated terms or administration | Review the notice |
| Complaint response | A previous complaint | Check the resolution and deadline |
| Personal information | Data access request | Confirm the request details |
| Historic store card | An older credit agreement | Ask for the account history |
| Security concern | Unusual account activity | Contact NewDay independently |
| Marketing correspondence | Promotional communications | Review your preferences |
A letter displaying the address may relate to an existing customer relationship, but its exact purpose cannot be established from the PO Box alone.
Could the Letter Be About an Old Credit Card?
Yes. Some consumers continue receiving correspondence connected with older credit agreements after they stop actively using the card.
A closed account may still have records concerning previous payments, contractual obligations or unresolved disputes.
Nevertheless, a letter about an old account does not automatically establish that an outstanding debt is valid.
Before agreeing to any payment, ask the company to identify the original credit agreement, explain the amount and confirm its authority to collect it.
Similar verification issues can arise with PO Box 123 Burton on Trent, where historical financial relationships and debt-related correspondence require careful examination.
Is PO Box 700 Leeds LS99 2BD Legitimate or a Scam?
PO Box 700 Leeds LS99 2BD is a legitimate address published by NewDay Ltd.
Our assessment distinguishes between the authenticity of the address and the authenticity of a particular letter.
| Verification factor | Finding |
| Address appears on NewDay’s website | Confirmed |
| Used for customer enquiries | Confirmed |
| Used for written complaints | Confirmed |
| Used for personal information requests | Confirmed |
| Every letter showing the address is genuine | Cannot be established |
| Every payment demand is valid | Requires individual verification |
A legitimate company name, logo or return address can be reproduced by somebody attempting to impersonate a financial provider.
Tony Blake, a fraud expert associated with the Take Five anti-fraud campaign, has warned consumers about unexpected approaches requesting financial information.
His published advice includes the warning:
“Only criminals will put pressure on you to act quickly.”
Blake also advises consumers to contact organisations using a communication route they already know is genuine.
His comments address impersonation fraud generally and do not suggest that NewDay or its Leeds PO Box is fraudulent.
What Are the Warning Signs of a Suspicious Letter?
Be cautious if correspondence:
- Demands an immediate payment without explaining the underlying account.
- Requests your card PIN, banking password or one-time security code.
- Provides a payment account you cannot independently verify.
- Threatens immediate consequences without allowing reasonable verification.
- Refers to a financial product you have never held.
- Contains suspicious website links or unexpected QR codes.
- Instructs you not to contact the company through its ordinary channels.
NewDay’s verified customer contact information can be used to check unexpected financial correspondence.
Keep the envelope and letter until you have established what the correspondence concerns.
How Can You Contact NewDay About PO Box 700 Leeds?
NewDay provides postal, telephone and digital contact options.
The appropriate method depends on the financial product and whether the matter is urgent.
| Contact method | Details |
| Customer service | 0333 220 2532 |
| Postal enquiries | NewDay Ltd, PO Box 700, Leeds, LS99 2BD |
| Written complaints | Complaints Department, NewDay Ltd, PO Box 700, Leeds, LS99 2BD |
| Lost or stolen card, UK | 0333 220 2532 |
| Lost or stolen card, abroad | +44 113 881 0680 |
| Online account | Through the relevant card’s account manager |
NewDay’s published standard customer service opening hours are:
| Day | Opening hours |
| Monday–Friday | 9:00 AM–6:00 PM |
| Saturday | 9:00 AM–4:00 PM |
| Sunday | Closed |
Calls to 0333 220 2532 are charged at standard national rates, subject to your provider’s charges.
These are NewDay’s general published contact arrangements. Individual card brands may provide additional contact numbers or different service hours.
For urgent problems involving suspected account fraud or a missing card, use verified telephone or online support rather than waiting for a postal response.
How Can You Make a Complaint to PO Box 700 Leeds?
NewDay officially accepts written customer complaints through this address.
Customers may complain about account administration, disputed payments, incorrect information, customer service or other issues involving their financial product.
A complaint should clearly explain what happened and what action the customer wants the company to take.
Step 1: Prepare Your Complaint
Include:
- Your full name and relevant account reference.
- Your current contact information.
- A description of the problem.
- Relevant dates and previous correspondence.
- Copies of supporting evidence, where appropriate.
- The outcome you are requesting.
Avoid including unnecessary security information, full card numbers or passwords.
Step 2: Send the Complaint
Address your letter to:
Complaints Department
NewDay Ltd
PO Box 700
Leeds
LS99 2BD
Keep a copy of the complaint and proof of postage.
Step 3: Understand the Complaint Deadlines
NewDay’s published complaints process includes the following milestones.
| Timeframe | What NewDay says it will do |
| Within 5 days | Acknowledge a complaint that has not already been resolved |
| Within 4 weeks | Provide an update on most unresolved complaints |
| Within 8 weeks | Aim to resolve most complaints or explain any delay |
| Within 15 working days | Aim to resolve certain payment and transaction complaints |
| Up to 35 working days | Exceptional maximum handling period for certain payment-related complaints |
The acknowledgement and updates are not necessarily final complaint decisions.
If the relevant deadline passes without resolution, or the customer disagrees with the company’s final response, the matter may be eligible for consideration by the Financial Ombudsman Service.
Abby Thomas, former Chief Executive and Chief Ombudsman of the Financial Ombudsman Service, highlighted the importance of fair treatment when discussing consumer debt complaints in 2024.
She stated:
“It’s vital businesses are open and transparent with their customers and treat them fairly and with empathy.”
This is especially relevant where a customer disputes an unexpected financial demand or cannot obtain a satisfactory explanation of an account.
Customers usually have six months from a financial firm’s final response to refer an eligible complaint to the Ombudsman. Different applicable deadlines should be checked for particular complaint types.
NewDay’s complaints procedure explains acknowledgement times, complaint resolution deadlines and referral rights.
Can You Request Personal Information From PO Box 700 Leeds?
Yes. NewDay’s customer information identifies this address as a postal contact for requesting copies of personal data.
Under UK data protection law, individuals can request access to personal information held about them by an organisation.
This is known as a Data Subject Access Request (DSAR) or Subject Access Request (SAR).
It can be particularly useful when you are:
- Investigating an unfamiliar credit account.
- Checking historic account information.
- Reviewing personal details held by a financial provider.
- Investigating disputed transactions.
- Seeking records connected with an earlier complaint.
- Checking information linked to a previous credit application.
NewDay explains how customers can make these requests in its official personal information FAQ.
How Do You Submit a Subject Access Request?
Customers can send a written request to:
NewDay
PO Box 700
Leeds
LS99 2BD
To help identify the relevant information, provide your name, email address associated with the account, relevant current and previous addresses, account number if known and details of the personal data requested.
Do not include your full payment card number.
The company may request additional information to establish your identity before releasing sensitive financial records.
How Long Does NewDay Take to Provide Personal Data?
NewDay’s published guidance states that it normally responds to data subject access requests within one calendar month.
More time may be permitted in certain circumstances, including complex requests, in accordance with applicable data protection rules.
Subject access requests are generally free, although limited exceptions may apply.
NewDay also explains that customers normally receive requested information through a secure Egress portal. Alternative accessible formats may be available on request.
NewDay’s personal information FAQ confirms that customers can request their records by writing to PO Box 700 Leeds LS99 2BD.
Can You Stop Marketing Letters From NewDay?
NewDay’s privacy policy allows customers to change their marketing preferences.
The company’s June 2026 privacy notice identifies PO Box 700 Leeds LS99 2BD as a postal address through which customers can request to stop receiving certain marketing communications.
Customers can also manage available preferences through their online account or relevant unsubscribe facilities.
However, an important distinction exists between marketing letters and essential account communications.
| Communication type | Can marketing opt-out stop it? |
| Promotional credit offers | Generally yes |
| Optional marketing emails | Generally yes |
| Marketing text messages | Generally yes |
| Required account notices | Not necessarily |
| Security notifications | Not necessarily |
| Contractual or regulatory letters | Not necessarily |
For example, declining promotional communication does not automatically prevent a financial provider from sending information required under an existing credit agreement.
If unwanted correspondence continues, identify whether it is marketing, account servicing or a letter intended for somebody else before deciding how to respond.
Is PO Box 700 Leeds the Same as NewDay’s Registered Office?
No. NewDay maintains different addresses for different business functions.
Our review of its published company information identifies three separate contact locations.
| Address | Purpose |
| PO Box 700, Leeds, LS99 2BD | Customer correspondence |
| 7 Handyside Street, London, N1C 4DA | Registered office |
| NewDay House, Bruntcliffe Way, Morley, Leeds, LS27 0JG | Customer call centre |
A registered office is the formal address maintained for corporate purposes.
A customer call centre supports telephone enquiries and account servicing.
The PO Box is used to receive postal correspondence.
Customers should not travel to PO Box 700 expecting a walk-in NewDay branch.
The same distinction appears with other centralised mailing operations, including PO Box 61278 London, where the address used for processing correspondence does not necessarily identify the location or identity of the organisation responsible for the underlying matter.
What Should You Do If You Receive an Unexpected Letter From PO Box 700 Leeds?
An unfamiliar letter deserves investigation, particularly when it concerns financial obligations or personal information.
The following verification process can help.
Step 1: Identify the Sender
Check the company name printed inside the letter.
Look for details such as the financial product, account reference and purpose of the correspondence.
Step 2: Compare the Account Information
If a credit card or finance product is mentioned, compare the details with your existing financial records.
An unfamiliar account number may require clarification, particularly where an old card has been replaced or an agreement has changed administration.
Step 3: Contact NewDay Independently
Use the official NewDay website or your established account access rather than relying exclusively on telephone numbers, links or payment instructions included in the letter.
Step 4: Request Supporting Information
Where the letter refers to money you allegedly owe, request enough information to identify the original creditor, account and amount claimed.
Do not agree to an unfamiliar balance simply because the correspondence uses a genuine business address.
Step 5: Retain the Correspondence
Keep the envelope, letter and details of your communications.
This information may be useful if the matter develops into a complaint, data protection issue or account dispute.
Similar precautions are relevant when assessing PO Box 1399 Warrington, where historical associations with debt-related correspondence make independent verification particularly important.
What If the Letter Mentions a Debt You Do Not Recognise?
An unexpected debt letter should not automatically be ignored, but it also should not be accepted without verification.
Ask the organisation to explain:
- Which creditor originally provided the credit.
- When the account was opened.
- How the outstanding amount was calculated.
- Whether the credit agreement belongs to you.
- Whether another organisation has purchased or taken over the account.
- What evidence supports the payment demand.
If the information appears incorrect, state clearly that you dispute the account or amount and request an explanation.
It is important to distinguish between a disputed account, a simple payment reminder, a formal debt collection notice and genuine court documentation.
These documents carry different implications, and formal legal correspondence may have deadlines requiring prompt attention.
Where the letter raises concerns about possible identity fraud, contact NewDay through independently verified channels and explain that you do not recognise the account.
You may also need to review your credit reports and investigate any unfamiliar credit applications.
What If the Letter Is Addressed to Someone Else?
If correspondence arrives for a former resident or an unknown individual, do not assume the claimed account or debt belongs to you.
You can generally return unopened mail through the postal system marked “Not known at this address” or “No longer at this address”, as appropriate.
If the letters continue, contact the sender using independently verified information and request that its address records be reviewed.
Avoid disclosing unnecessary personal information about yourself or other residents.
The name on the envelope, rather than the address alone, is important when establishing who the correspondence concerns.
FAQs About PO Box 700 Leeds LS99 2BD
Who owns PO Box 700 Leeds LS99 2BD?
NewDay Ltd officially publishes PO Box 700 Leeds LS99 2BD as an address for customer enquiries, written complaints and other correspondence.
Is PO Box 700 Leeds a scam address?
The address is legitimate and appears on NewDay’s official website. However, any unexpected letter containing it should still be independently verified.
Why would NewDay send me a letter?
A letter may concern a credit card, retail finance account, payment, complaint, account change or personal information request.
What is the phone number for PO Box 700 Leeds?
NewDay’s published general customer enquiries number is 0333 220 2532. Contact details may differ for particular card brands.
Can I complain to NewDay using this address?
Yes. NewDay accepts written complaints addressed to its Complaints Department at PO Box 700, Leeds, LS99 2BD.
Can I request my personal information from NewDay?
Yes. Customers can submit a subject access request by post, and NewDay normally responds within one calendar month, subject to applicable rules.
Does a NewDay letter mean I owe money?
Not necessarily. The letter may concern ordinary account servicing or another administrative matter. Any claimed balance should be checked before payment.
Is PO Box 700 Leeds a physical bank branch?
No public walk-in branch is identified at the PO Box. It is a correspondence address rather than NewDay’s registered office or customer call centre.
